Four great reasons to shop with inDemand-Express: FREE Delivery, FREE Insurance, Price Guarantee & Satisfaction Guarantee

FAQs

Product Quality  

Are these items new? 

Yes. All of our items are brand new in original packaging.

 

Can I return an item if I haven't opened the box?

Yes. We offer a 7-day Money Back Guarantee (excluding shipping fees) provided:

  1. You seek a Return Authority from inDemand within 7 days of the delivery date (including your eBay UserID, Item number and brief explanation);
  2. both the item and packaging materials are returned in original saleable condition; and
  3. the item has not been installed.

 

 

Do these products meet Australian Standards?

Yes. Every product we promote on this site comes directly from the leading Australian distributors who carry out careful quality control, and take great care to meet all relevant Australian standards. 

 

Do you offer bulk discounts?

Yes. We enjoy terrific relationships with trade customers including electricians, landscapers, builders and others who purchase items in bulk.

 

Do you have a showroom?

At this stage we do not operate a showroom but we have a large and exciting product range that we are happy to share with you.

Send an email with your requirements and we will provide recommendations and specifications. 

 

What are your office hours?

Our regular office hours are 9:00am-5:00pm Monday to Friday and we are often able to respond to emails outside these hours.

 

Can I speak to someone about my order?

Yes. You are welcome to call us on 1300 463 362 (1300 INDEMAND) or (03) 8779 5442

 


Will my item be covered by warranty?

All items carry a full manufacturer's warranty. The warranty is only valid for products installed according to the manufacturer's instructions. The warranty will be honoured by the manufacturer only, and varies according to item.

 

Does the warranty cover commerical use?

No. These products are not designed or warranted for industrial or commercial use. Applications deemed by the manufacturer to be of a commercial nature are not covered by warranty. You are welcome to contact us to request a copy of the manufacturer's instructions and warranty conditions.

 

How do I arrange a replacement if there is a problem with my item?

In the unlikely event that you receive an incomplete, incorrect or faulty item contact us including a photo of the item (or part) within 7 days from the date of delivery to obtain a Return Authority.

We will then liaise with the manufacturer to arrange a swift exchange, replacement or refund as appropriate (including shipping fees).

We will need written proof of qualified electrical installation before we are able to assist with warranty claims on products which state that installation by a registered electrical contractor is required.

We will not be liable to our customers for any damages beyond the amount of money that you have actually paid us.

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