Four great reasons to shop with inDemand-Express: FREE Delivery, FREE Insurance, Price Guarantee & Satisfaction Guarantee

Delivery

Can I combine orders?

Yes. We are happy to combine orders. ALL orders are delivered FREE throughout Australia.

 

Can I pick up my item to save on postage?

Once your item(s) have been paid in full we are happy to arrange a convenient time for collection from our office.

 

How soon will my item be delivered?

As soon as your payment has cleared, we forward your order to the warehouse.
From experience, most deliveries within metro areas are received by customers within 3 business days, deliveries to WA, rural and regional areas can take up to 1 week.

Let us know if you would like freight details and tracking numbers for your item.

 

Do you deliver on weekends and public holidays?

No. Dispatch and delivery occur on business days only. Special arrangements can sometimes be made for pick up from our South Caulfield (VIC) office on public holidays and weekends.

 

Do you offer international shipping?

Yes. We are happy to assist with international deliveries to New Zealand and islands near Australia, but you will need to contact us first for an individual quote on shipping costs.

 

How can I help to ensure speedy delivery?

If you provide telephone contact details and a workplace address delivery times will be faster.

 

What happens if no one answers when the courier arrives with my item(s)?

If no one is available to sign for your item the courier will leave a calling card with the carrier's contact details so that you may arrange an alternate delivery.

 

Are my items insured during transit?

Yes. All items are covered for transit insurance.

 

What happens if my item is damaged during delivery?

We look after our customers. If your item(s) are damaged during transit let us know within 7 days and we will arrange for prompt replacement or repairs as appropriate. 

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