Four great reasons to shop with inDemand-Express: FREE Delivery, FREE Insurance, Price Guarantee & Satisfaction Guarantee

4 Reasons to Shop with Us

Delivery & Processing charges

We offer FREE delivery to all Australian addresses on all orders over $150.

Items are generally in stock, allowing us to ship soon after your order is placed, although we do not ship on weekends or public holidays.

We are happy to combine orders. Orders over $150 will be delivered FREE throughout Australia.

You are welcome to arrange a convenient time for collection of your items from our office in Caulfield South Victoria once they are paid for in full. As soon as your payment has cleared, we forward your order to the warehouse. From experience, most deliveries within metro areas are received by customers within 3-4 business days, deliveries to WA, rural and regional areas can take between 4-8 business days. We make every effort to deliver as promptly as possible.

We are happy to assist with international deliveries to New Zealand and islands near Australia, but you will need to contact us first for an individual quote on shipping costs.

All items are covered for transit insurance. We look after our customers. If your item(s) are damaged during transit let us know within 7 days and we will arrange for prompt replacement or repairs as appropriate. 

 

100% Low Price Guarantee / Price Match

inDemand Express wants you to buy from us confident that you will not find a lower price, or better service. If you find a lower "To-Your-Door" advertised price we will match the competitor's price. The "To-Your-Door" price is the total price of the order delivered to your door, including product costs, tax, shipping and/or handling fees. The competitor must be an Australian-based, authorised retailer for the manufacturer. The product must be identical, including being built to Australian specifications. inDemand Express must be able to directly verify the competitor's price with a uniquely identifiable invoice or brochure, faxed or emailed to inDemand Express, dated within 10 calendar days of the inDemand Express purchase. Invoice must include actual shipping and handling costs (shipping estimates are not acceptable).

The 100% Price Protection Guarantee excludes price-matching on clearance, returns, seconds and closeout items. Other restrictions may apply.

 

Satisfaction Guaranteed: Our Return Policy

inDemand Express is dedicated to providing our customers a superior shopping experience and is committed to your satisfaction. We offer a 100% refund on unused, never installed merchandise, excluding any shipping and handling costs; however, we are unable to accept returns on custom modifications. Any discounts or free shipping applied to your original order may be deducted from your return credit. For example, if we provided free shipping on your order and you returned some items, we would issue a credit to you for the price you paid for the returned merchandise, but we would deduct the initial delivery fee of $15.00. The customer is responsible for packaging the product and the shipping costs when returning to inDemand Express. Items must be returned within 15 calendar days of delivery and received by inDemand Express in new condition and in the original packaging, including outer boxes when applicable. If returned products arrived damaged or used we will not be able to provide a refund. For this reason, we strongly advise you to use an insured, trackable shipping method to return items. We do not accept returns on light bulbs.

Returns require prior authorisation in the form of a Return Merchandise Number (RMN) which can be requested by e-mailing info@indemand.com.au and items must be received by us within 10 calendar days from when we issue the RMN or you will not receive any credit for your return. Be sure to include a description of the items you would like to return, the original order number and the reason for return in your message. We cannot accept returns without an RMN, so be sure to contact us before sending anything back.

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